🔒 Data Protection · Privacy

399bei Privacy Policy — Complete Details on How Your Data Is Protected

399bei takes the security of your personal information seriously. This privacy policy clearly outlines what data we collect, how it is used, and how it is kept safe.

Last updated: January 2026
Our Commitment
  • Your data is never sold to third parties
  • SSL encryption always active
  • You have the right to have your data deleted
  • Cookie usage is disclosed transparently
  • KYC information stored on secure servers

Why is your data safe with 399bei?

The Six Core Pillars of Our Privacy Protection

End-to-End Encryption

Every transaction and piece of personal information is fully encrypted using SSL/TLS technology. No outside party can read this data.

Secure Data Storage

Your data is stored on secure, protected servers. Multiple layers of security are in place to prevent unauthorized access.

Data Is Not Sold

399bei never sells or rents your personal information to third parties. Your data is used solely for the operation of the platform.

KYC Protection

Documents submitted for identity verification are stored with the highest level of security. Once verification is complete, unnecessary copies are deleted.

Transparent cookie policy

Which cookies are used and why — all clearly disclosed. You may disable non-essential cookies at any time.

Regular Security Audits

399bei's systems undergo regular security audits. Any vulnerabilities found are patched immediately to keep your data safe at all times.

1 Introduction

Welcome to 399bei. Our platform is committed to providing users in Bangladesh with a safe and trustworthy online gaming experience. This privacy policy describes how 399bei collects, stores, uses, and protects your personal information.

By using our website or app, you agree to the terms described in this privacy policy. Please read it in full before using our services. If anything is unclear, do not hesitate to reach out to our support team.

Please note: This privacy policy applies solely to 399bei's own platform. Third-party services and payment gateways operate under their own separate privacy policies.

2 What Data We Collect

To open an account and use services on 399bei, certain information is required. This data is collected to provide you with a safe and reliable service, verify your identity, and meet legal obligations.

Data Types Example Purpose of collection
Identity Information Full name, date of birth, national ID KYC verification and age confirmation
Contact Information Mobile number, email address Account communications and security notifications
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser type, operating system Security Monitoring & Fraud Prevention
Usage Information Game history, betting patterns, login times Service improvement & responsible gaming

Any information requested beyond the above will be optional, and you will be clearly informed why it is being asked. You may choose not to provide optional information, though some services may be limited as a result.

3 How Your Information Is Used

399bei uses your collected data only for specific, legitimate purposes. We never use your information unnecessarily or for any unauthorized activity.

  • Account Management: Your information is used for registration, login, and account verification.
  • Financial Transactions: Payment information is used to accurately process deposits and withdrawals.
  • Customer Support: Your contact details are used to resolve issues and respond to your inquiries.
  • Security Assurance: Device and transaction data are analyzed to prevent fraud, money laundering, and unauthorized access.
  • Service improvement: Usage patterns are analyzed to improve the overall platform experience.
  • Promotional Communications: With your consent, we may send you notifications about offers and bonuses. You can opt out at any time.
  • Legal Obligations: Required information is retained and provided in accordance with regulatory authority requirements.
  • Responsible Gaming: Gaming behavior is monitored to provide timely support to players showing signs of problem gambling.

4 Data Sharing Policy

399bei never sells or rents your personal information to third parties. In certain circumstances, limited information may be shared with trusted partners.

When Your Data May Be Shared
Your data is only shared when: (1) required by legal obligation, (2) necessary for payment processing, (3) with security experts for fraud investigations, or (4) you have given your explicit consent.
  • Payment Partners: Payment providers such as Mobile Banking, Nagad, and Rocket receive only the information necessary to complete transactions.
  • Security Services: Limited technical information may be shared with security experts to prevent fraud and cyberattacks.
  • Legal Authorities: Information may be disclosed in response to a court order or a valid request from a law enforcement agency.
  • Advertisers: Your personal information is never shared with any advertising agency or marketing company.

5 Cookie Policy

The 399bei website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience and keep the platform running smoothly.

  • Essential Cookies: Required to maintain your login session and keep core site functions running. These cannot be disabled.
  • Analytics Cookies: Used to understand which pages are most visited and how users navigate the site. This is optional.
  • Preference Cookies: Used to remember your language, timezone, and display preferences. This is optional.
You are in control: You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.

6 Data Protection Measures

399bei uses industry-leading security technology to protect your data. Our security team monitors systems around the clock to detect any unusual activity.

SSL/TLS Encryption

All communications are secured with 256-bit SSL encryption. Your data cannot be intercepted during transmission.

Two-Factor Verification

Two-factor authentication is available to protect your account. Enabling it keeps your account secure even if your password is compromised.

Secure Servers

All data is stored on secure servers protected by firewalls and access controls. Only authorized personnel are permitted access.

Regular Security Audits

Independent security experts conduct regular system audits. Any vulnerabilities identified are remediated immediately.

7 Your Rights

399bei believes you have full rights over your own data. You may exercise the rights listed below at any time.

Right to Access Your Data

You have the right to know what information we hold about you and to receive a copy of it.

Right to Correct Your Data

You may request corrections to any inaccurate or incomplete information. Please contact our support team.

Right to Delete Your Data

After closing your account, you may request deletion of any data that is not subject to legal retention requirements.

Right to Restrict Processing

You may request to stop or limit the use of your data for specific purposes.

Right to Data Portability

You may request an export of your data in a standard format.

Right to withdraw consent

You may withdraw your consent to marketing communications or optional data use at any time.

To exercise your rights: To exercise any of your rights, please contact our support team. We will respond within 30 business days of receiving your request.

8 Data Retention Period

399bei does not retain data longer than necessary. However, certain information may be kept for a defined period due to legal obligations and security requirements.

  • Account Information: Retained for the full duration your account is active and for a minimum of 5 years after closure to meet legal requirements.
  • Financial Records: Transaction records are retained for up to 7 years in accordance with financial regulations.
  • KYC Documents: Unnecessary copies are deleted once verification is complete. Original records are retained in accordance with regulatory guidelines.
  • Log Files: Server logs are typically retained for 90 days. Logs related to ongoing investigations may be kept for longer.
  • Marketing Data: Upon withdrawal of consent, requested data will be deleted within 30 business days.

9 Minor Protection

399bei strictly prohibits anyone under 18 from using the platform. We have multiple measures in place to protect minors.

Minor Protection Measures
Age is verified at registration. KYC documents may be requested in cases of suspicion. If a minor's account is identified, it is immediately closed and the relevant information is handled in accordance with applicable law. If a parent or guardian reports a minor's account, we take immediate action.

If you suspect a minor has been using 399bei without your permission, please contact our support team immediately.

10 Policy Updates

399bei reserves the right to update this privacy policy as needed. Changes may be made in response to new laws, technological developments, or expansion of services.

A notice will be posted on the website for any significant changes, and registered email addresses may also be notified. Continued use of the platform after changes have been made will be considered acceptance of the updated policy. The date of the latest update is always shown at the top of this page.

Advice: Check this page regularly to stay up to date on any changes. If you object to any changes, please contact our support team.

11 Get in Touch

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We are always here to help.

Live Support

24/7 online support available

Frequently asked questions

Frequently asked questions about the Privacy Policy

Never. 399bei does not sell or rent your personal information to any advertisers or third parties. Your data is used solely for service operations, payment processing, and compliance with legal obligations.

Your KYC documents are stored with the highest level of security. Unnecessary copies are deleted once verification is complete. Only authorized personnel can access this information, and every access is logged.

Upon account closure, data beyond legal retention requirements is deleted. However, financial records and identity information are retained for a specified period in accordance with regulations. Contact support to submit a formal data deletion request.

Yes, you can opt out of promotional communications at any time. Use the unsubscribe link in any email or contact our support team. Messages will stop within 7 business days of opting out.

Yes, in the event of a data breach, you will be promptly notified via your registered email and an on-site announcement. You will also be clearly informed of what data was affected and what steps you should take.
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Your privacy is our top priority at 399bei. Join our secure platform and enjoy gaming in a trusted environment.

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